100% money back return policy.

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FAQ

How Long Does it Take for my Order to Ship:  
All Orders ship within 4-5 Business days from the day the order is places. Please note that orders placed after 4PM will count for the next business days. If there is ever a delay our customer care department will be sure to contact the customer to inform them of any reason for delay of a shipment.    

Do You Offer Financing:                                                                                                                                                                                Yes we do offer financing. At Checkout select get financing as the payment option and you will be taken to a credit application page. The process takes a few minutes to complete and you will get a credit decision instantly.  Our financing program allows for up to 24 months of financing on any order over $500.00


How Is My Order Being Shipped:  
All orders are Shipped VIA Fedex 2nd Day Express shipping Services.


Is My Order Shipped Insured:
Yes,all packages that we ship are fully insured for the full purchase value of the order.


Is Shipping Free of Charge:
Yes, shipping within the United States and Canada is free of charge via FedEx 2nd Day service.


Will I have to pay any taxes or duties on my International Order?
International shipments may be subject to customs fees which are the buyer’s responsibility.


Do you ship to PO Boxes?
We do not ship to PO Boxes all orders may only be shipped to the customers bank verified physical address.


Do You ship to alternate shipping addresses?
We only ship to the bank verified billing address, alternate shipping addresses are not permitted.


What If no one is home and we miss delivery?
Since all packages require an adult signature, your package will not be left on your door step and will be taken back to FedEx. FedEx will attempt 3 redelivers and then will hold your package at the fedex location for customer pick up


Do I have to pay Taxes on my Purchase?
We only charge sales tax on orders that are shipped to New York State. All orders shipped outside New York are not subject to tax.


What is your return policy?
We are confident that every order from JTELSEN will exceed your expectations  However, if you decide to return your purchase, we will fully refund, exchange, or replace any unworn item within 30 days from the day of the delivery - no questions asked!


Will I get a full refund for returned merchandise?  
Yes, we offer a full 100% money-back guarantee no questions asked


How is customer information protected?
Your personal information is held in the strictest confidence and is fully protected   We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind a secured networks and is kept confidential. All information you supply is encrypted and transmitted via Secure Socket Layer (SSL) technology. JTELSEN does not store any credit card information.


Is my Jewelry accompanied by Diamond Certification?
Yes all Jewelry sold comes with a full certification and apprsial from AGL   


Do you offer layaway?
Yes We do offer lawyaway, for layaway orders we require a 25% down payment and the balance of the purchase to be made with in a 6 month time frame. Once the final payment ismade we will then ship your purchase       


What Payment Methods are Accepted?
For Customers who reside in the United States and Canada we accept Payment via the following credit cards Visa, Mastercard, Discover.  We also accept bank wire transfers. and certified bank checks. For all customers who reside outside of the United States and Canada we only accept Bank Wire Transfer and certified bank Checks as payment forms.


Do You Size Engagement rings?
Yes all Enagement rings are initally sized to your desired ring size.