Order Processing Time:
Order Processing time is 3-5 Business days ( Monday- Friday) business day cut off time is 5:00PM EST If your order is placed before the cut off time your order will be processed and we will begin work on your order that day. All orders are shipped within 5 business days if there is ever a delay our customer service team will contact the customer to notify them of any reason for delay.
All orders are shipped with Fedex 2nd day service, once your order is shipped an Email with the tracking number will be sent to your Email address. All orders are shipped with Full Insurance coverage for the value of the purchase. Adult signature is required upon delivary. If you cannot be available to sign for your package, you can have the package held at your local FedEx location so that you can sign for it.
All shipping is free of charge we ship via Fedex 2nd day services
Shipping to Alternate Addresses:
We do not ship to Alternate shipping addresses due to the high value of the orders we process. we have a strict policy of only shipping to the bank verified billing address.
Shipping to PO Box:
We do not ship to PO Boxes we can only ship to the bank verified physical address
We Offer all our customers a full 30 day money back guarantee from the day your order is delivared. All customers have 30 days from the day the merchandise is recived to return their merchandise for a full refund.
Once we provide a return authorization we will also send a prepaid Fedex Shipping Label via email. You will need to print the shipping label and attach it to a fedex box to ship the Item back to us all returns are free of shipping charge to our customers.
Additional return Conditions:
Items sent to our office without a return authorization number, packages which are shipped back beyond the 30-day return period, and packages which are not properly packaged will be refused. All Returned merchandise must be undamaged and in new and unused condition to be accepted for refund.Custom made orders are not subject to our return policy such orders are considered final sales. Items showing obvious signs of wear or alteration by a jeweler other than JTElsen will not be accepted .
We accept the following payment options Credit Cards (Visa, Mastercard, Discover) Bank wire Transfer, Bank certified checks.
Order Cancellation Policy:
We charge a 5% fee on orders which have been placed and then asked to be cancelled after work on your purchase has begun.
We use the highest security standards to ensure that your credit card information is protected. When an order is placed your personal information is protected by Secure Socket Layer (SSL) encryption technology which is a security protocol for encoding sensitive information. The SSL technology creates a shared digital key, which only lets the sender and the receiver of the transmission scramble or unscramble information. For your Protection we are also participants of Verified by Visa and Mastercard secure card programs which verifies us the merchant and you the consumer against potential fraud.
We require a 25% down payment and the balance to be paid in full in a 6 month time frame. Once the balance is paid in full we will ship your purchase. We do not allow for cancelations on layaway orders prior to the product being shipped. Once the order is fully paid for and if the customer is not satisfied with their purchase they may return their order under our regular 30 day return policy.
Any Purchase made on JTElsen.com comes with a lifetime upgrade on the center diamond. If you would like to upgrade your center diamond you may do so at anytime. Simply pay the diffrence in price for the upgrade and we will take your old diamond back. The diamond which being upgraded must be in its original condition and accompanied by the original diamond labratory grading report.
We stand behind all our products, in the event that there is ever a problem with your jewelry, it can be shipped back to our offices for inspection. if we determain that there is a structural defect with your jewelery we will repair or replace the defect at no charge to you. If the defect in your jewelry is caused by normal wear and tear, then our offices will repair your jewelry at a cost